Privacy policy
Human Custom Patches
Last Updated: September 2, 2026
Human Custom Patches (“we,” “us,” “our,” or “Human Custom Patches”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, place an order, contact us, or communicate with us by phone, email, or SMS.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
Depending on how you interact with us, we may collect:
Name
Email address
Phone number
Billing and shipping address
Company or business name
Custom artwork, logos, images, and design instructions
Order and product information
Information you provide when requesting a quote or contacting customer support
Payment-related information processed through our payment service providers
Information you provide through forms on our website
IP address, browser type, device information, pages visited, and other technical information collected automatically
We only request information that is reasonably necessary to provide our products, services, customer support, and communications.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Prepare quotes and estimates
Communicate with you about your orders or requests
Provide artwork proofs, mockups, and production updates
Provide customer service and support
Communicate about shipping and tracking
Respond to inquiries and requests
Process payments through authorized payment providers
Prevent fraud and unauthorized activity
Improve our website, products, and services
Maintain business and transaction records
Send promotional or marketing communications when you have provided the appropriate consent
3. SMS and Mobile Communications
If you provide your phone number and give us permission to communicate with you by SMS, Human Custom Patches may send text messages related to your interactions with our business.
SMS messages may include:
Quotes and quote follow-ups
Order information
Artwork and mockup approvals
Production updates
Shipping and tracking information
Customer support responses
Other communications related to your orders or requests
Message frequency may vary depending on your interactions with Human Custom Patches. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
We do not sell or share consumer personal information, including mobile phone numbers, with third parties or affiliates for marketing or lead-generation purposes. Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing purposes.
Providing SMS consent is not a condition of purchasing products or services from Human Custom Patches.
4. How We Obtain SMS Consent
We may obtain SMS consent through methods such as:
Verbal consent during a phone conversation
Customer-initiated communication
Website or other communication methods where appropriate consent is provided
We only send SMS messages to customers where we have an appropriate basis to communicate with them.
5. Sharing Your Information
We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.
These may include:
Website hosting and website service providers
Payment processors
Shipping and delivery carriers
Fraud prevention and security providers
Business communication and customer-support providers
Technology and service providers that help us operate our business
These providers may access information only as necessary to perform services on our behalf.
We do not sell or rent your personal information. We do not sell or share consumer personal information, including mobile phone numbers, with third parties or affiliates for marketing or lead-generation purposes.
6. Payment Information
Payments may be processed through third-party payment processors.
Human Custom Patches does not need to directly store your complete payment-card information when payment processing is handled by an authorized payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
7. Custom Artwork and Design Information
When you submit artwork, logos, photographs, or other design materials to Human Custom Patches, we may use those materials solely as necessary to provide the requested services, including digitizing, vector artwork, mockups, production, and order fulfillment.
We do not use customer artwork for unrelated purposes without appropriate permission.
8. Cookies and Website Technologies
Our WordPress website may use cookies and similar technologies to:
Maintain website functionality
Remember preferences
Improve website performance
Understand how visitors use our website
Analyze website traffic
Improve our products and services
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Third-Party Services
Our website may use third-party services for functions such as:
Website hosting
Analytics
Payment processing
Security and fraud prevention
Contact forms
Email communication
Customer communication
Shipping and order fulfillment
These third-party services may process information according to their own privacy policies.
We encourage users to review the privacy policies of third-party services when appropriate.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our products and services
Complete transactions
Maintain business and accounting records
Resolve disputes
Prevent fraud
Comply with applicable legal and regulatory requirements
When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal requirements.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing communications
Opt out of SMS communications by replying STOP
Request information about how your personal information is used
To make a privacy-related request, contact us at:
Email: info@humancustompatches.com
13. International Data Processing
Human Custom Patches operates internationally, and information may be processed or stored in countries other than the country where you reside.
By using our website or services, you understand that your information may be transferred to and processed in locations where our business or service providers operate, subject to applicable privacy requirements.
14. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Human Custom Patches
Email: info@humancustompatches.com
Website: Human Custom Patches